Elasticsearch, Logstash, and Kibana delight in the benefit of having lively and useful communities. You've got our assurance of substantial-good quality support and solitary source of reality as an Elasticsearch Provider client, but the Elastic community can also be a useful resource for you everytime you have to have it.
In case you are in absolutely free trial, you also are qualified to get the Elasticsearch Support Typical degree support for as long as the trial is Lively.
The primary concentrate of support is to ensure your deployment displays a green standing and is out there. There isn't a certain Preliminary or ongoing reaction time, but we do strive to engage on each individual difficulty in three business times.
From your Elasticsearch Assistance Console: Go to the Support webpage or pick out the support icon, that appears like a lifestyle preserver, on any site while in the console. Make contact with us by electronic mail: [email protected]
Include the deployment ID that you want help with, particularly when you have many deployments. You'll find the deployment ID on the overview page for the cluster in the Elastic Cloud Console.
In case you have any complex queries that are not for our Support crew, hop on our Elastic Local community community forums and get solutions from your specialists in the Neighborhood, which include persons from Elastic.
Our managed service pedigree and wide buyer base makes certain that we hold the expertise to suit any client atmosphere. It’s what we do day to day Daily, we provide mission critical, significant efficiency, and usually-on details remedies for our consumers. Our company is centered on the operational overall performance of Elasticsearch and complementary open up supply details layer systems. Dedicated group Elasticsearch support team is produced up of dedicated engineers and Elasticsearch experts with considerable operational knowledge. We've a chance to aid keep the clusters working competently and properly under a variety of circumstances and use conditions Spin up a cluster in minutes No cost Trial
If you have any complex questions that are not for our Support workforce, hop on our Elastic Neighborhood boards and acquire solutions within the professionals inside the Group, which includes people today from Elastic.
For customers with no an active membership, visit the Elastic Neighborhood message boards and acquire responses within the professionals from the community, which includes persons from Elastic.
If you just signed up for any trial, you do not get use of the Support Portal right until you subscribe. Rather, it is possible to request assistance utilizing the other techniques detailed With this doc.
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In search of emergency Elasticsearch support? Are you currently getting operational challenges together with your self-managed Elasticsearch cluster in manufacturing natural environment?
Should you be a fresh client who just signed up for Elasticsearch Service, it will take a handful of hours for your personal Support Portal usage of be setup. When you have thoughts, attain out to us at [email protected].
These subscription degrees supply assured response Elasticsearch support periods for support concerns, better support coverage several hours, and support contacts at Elastic. Furthermore, it consists of support for how-to and enhancement inquiries. The exact support protection is determined by your membership degree.
Elasticsearch, Logstash, and Kibana delight in the benefit of possessing vibrant and practical communities. You have our assurance of substantial-excellent support and single supply of truth as an Elastic Cloud consumer, however the Elastic Group will also be a valuable resource to suit your needs whenever you need to have it.
Support is furnished by e-mail or in the Elastic Support Portal. The key aim of support is to be sure your Elasticsearch Assistance deployment shows a inexperienced position and is accessible. There isn't a guaranteed Original or ongoing response time, but we do strive to have interaction on each individual problem inside of 3 organization times.
Incorporate the deployment ID that you'd like help with, especially if you've many deployments. The deployment ID can be found on the overview site for your personal cluster from the Elasticsearch Services Console.
Lots of people market support and after that don’t walk the stroll. For a pure open source organization, we are able to only differentiate on price and support, and we treatment deeply about preserving very good support and solving our clients’ difficulties promptly.
As an Elasticsearch Support buyer, you might obtain an e mail with Directions tips on how to log in into the Support Portal, in which you can keep track of both equally latest and archived conditions.
Just open a circumstance to let's know the name and email deal with you would like being extra. When opening a situation, There are several stuff you can perform to receive assistance speedier: