Coupled having a person-welcoming interface, these abilities support consumers reveal the designs hidden of their info and detect essential mission intelligence.
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The key focus of support is to be sure your deployment exhibits a inexperienced status and is on the market. There's no guaranteed Preliminary or ongoing reaction time, but we do strive to interact on every situation within 3 business enterprise days.
Within the Elasticsearch Services Console: Visit the Support web page or choose the support icon, that appears similar to a life preserver, on any webpage from the console. Contact us by e-mail: [email protected]
Involve the deployment ID that you might want assist with, especially if you have got various deployments. You'll find the deployment ID over the overview page for your personal cluster within the Elastic Cloud Console.
Should you be on an Elasticsearch Services Conventional membership and you also have an interest in transferring to Gold or Platinum support, remember to contact us. We also propose which you examine our greatest methods guideline for obtaining the most out of your support encounter:
We can provide support no matter if your natural environment is on-prem or in the cloud. Call our team to debate your specific infrastructure and needs, together with SLAs and stability requires.
When you've got any technical questions that are not for our Support workforce, hop on our Elastic Local community boards and get answers through the gurus from the Local community, like men and women from Elastic.
For users devoid of an Lively membership, go to the Elastic community forums and obtain solutions from the industry experts inside the Group, including men and women from Elastic.
Explain the trouble. Consist of any pertinent information, which include error messages you encountered, dates and situations when the situation occurred, or the rest you think that might be practical.
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Searching for crisis Elasticsearch support? Do you think you're possessing operational challenges with your self-managed Elasticsearch cluster in manufacturing ecosystem?
By e mail: [email protected]. In case you Speak to us by e-mail, make sure you use the email handle that you just registered with, making sure that we can help you much more Elasticsearch support quickly. When you are using a distribution checklist as your registered email, you can also sign up a 2nd email handle with us.
These subscription degrees provide confirmed reaction moments for support concerns, better support coverage hours, and support contacts at Elastic. What's more, it consists of support for how-to and enhancement queries. The precise support protection depends upon your membership amount.
Our support webpages have been presented in English, to translate to your required language You need to use the created-in translate perform in Chrome or Firefox.
With the discharge of the new Support Portal, even Should you have an existing account, you will be prompted to update your password.
Include the deployment ID that you would like help with, particularly when you've quite a few deployments. The deployment ID can be found within the overview website page in your cluster while in the Elasticsearch Company Console.
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As an Elasticsearch Support buyer, you might obtain an e mail with Recommendations the way to log in to your Support Portal, in which you can monitor the two existing and archived circumstances.
Just open a case to let us know the identify and electronic mail tackle you desire to to get additional. When opening a situation, There are some things you can perform for getting assist quicker: