Elasticsearch, Logstash, and Kibana enjoy the advantage of possessing vibrant and practical communities. You have got our assurance of significant-good quality support and one source of truth being an Elasticsearch Assistance buyer, nevertheless the Elastic community will also be a helpful useful resource in your case whenever you have to have it.
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The key focus of support is to guarantee your deployment displays a green standing and is available. There isn't a guaranteed First or ongoing response time, but we do try to have interaction on just about every issue in three enterprise days.
Through the Elasticsearch Assistance Console: Visit the Support web page or pick out the support icon, that appears just like a lifestyle preserver, on any site in the console. Get hold of us by electronic mail: [email protected]
Incorporate the deployment ID that you'd like assist with, particularly if you might have many deployments. Yow will discover the deployment ID on the overview site for your personal cluster during the Elastic Cloud Console.
When you've got any technical queries that aren't for our Support team, hop on our Elastic Group forums and have answers within the experts in the Group, including persons from Elastic.
We can offer support no matter whether your surroundings is on-prem or inside the cloud. Get in touch with our workforce to debate your precise infrastructure and prerequisites, including SLAs and safety requirements.
Should you have any technological thoughts that are not for our Support group, hop on our Elastic community boards and acquire answers from your industry experts from the Group, such as individuals from Elastic.
For buyers without having an active membership, visit the Elastic Neighborhood boards and acquire answers from your authorities from the community, which includes individuals from Elastic.
If you just signed up for any demo, you do not get usage of the Support Portal until you subscribe. As an alternative, you can ask for help using the other solutions detailed in this document.
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By e mail: [email protected]. Should you Make contact with us by email, be sure to use the e-mail deal with which you registered with, to make sure that we can help you far more immediately. If you're using a distribution record as your registered email, You may as well sign-up a next electronic mail handle with us.
These subscription concentrations deliver assured response situations for support problems, improved support coverage hours, and support contacts at Elastic. Additionally, it features support for a way-to and enhancement thoughts. The precise support protection depends on your membership stage.
Elasticsearch, Logstash, and Kibana get pleasure from the advantage of getting vivid and beneficial communities. You have got our assurance of high-high-quality support and solitary supply of truth as an Elastic Cloud person, though the Elastic Local community can also be a handy useful resource for yourself whenever you need it.
With the release of the new Support Portal, even For those who have an present account, you may be prompted to update your password.
To find out more, Test Quality Support Services Plan. In case you are on a typical membership, and also you have an interest in upgrading your support degree, make sure you Make contact with us. We also advise that you simply read through our best procedures manual for getting the most out of your respective support experience:
Lots of people promote support and after that don’t wander the wander. As a pure open up supply organization, we can easily only differentiate on cost and support, and we care deeply about sustaining very good support and resolving our clients’ problems promptly.
Being an Elasticsearch Support shopper, you can obtain an email with instructions the Elasticsearch support way to log in into the Support Portal, where you can track the two recent and archived conditions.
Just open a case to allow us to know the title and email handle you want for being added. When opening a case, There are several stuff you can do to obtain aid quicker: