Elasticsearch, Logstash, and Kibana enjoy the good thing about having vivid and valuable communities. You might have our assurance of superior-high-quality support and solitary source of truth of the matter being an Elasticsearch Support customer, even so the Elastic Neighborhood can also be a handy source for you personally whenever you have to have it.
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The primary concentrate of support is to be certain your deployment demonstrates a eco-friendly position and is obtainable. There is no assured Original or ongoing response time, but we do try to interact on each challenge inside 3 business times.
From the Elasticsearch Provider Console: Visit the Support website page or find the support icon, that looks just like a daily life preserver, on any page while in the console. Call us by e mail: [email protected]
Get in contact Why Instaclustr Unmatched experience Our support group has substantial familiarity with Elasticsearch’s technological particulars and operational nuances. Our managed support pedigree and wide shopper base ensures that we have the practical experience to suit any customer surroundings. It’s what we do day-to-day Regularly, we deliver mission important, large general performance, and always-on data alternatives for our prospects. Our company is focused on the operational efficiency of Elasticsearch and complementary open source info layer technologies. Committed staff Elasticsearch support staff is created up of focused engineers and Elasticsearch professionals with comprehensive operational practical experience. Now we have the ability to help keep your clusters operating effectively and efficiently below numerous situations and use situations Unmatched practical experience Our support crew has considerable understanding of Elasticsearch’s complex facts and operational nuances.
Should you have any technological thoughts that aren't for our Support workforce, hop on our Elastic Group boards and acquire solutions from your experts in the community, like people from Elastic.
Our managed assistance pedigree and broad customer foundation makes certain that we contain the working experience to suit any client surroundings. It’s what we do each day Every day, we produce mission essential, higher performance, and generally-on info options for our prospects. Our firm is focused on the operational efficiency of Elasticsearch and complementary open resource info layer systems. Committed team Elasticsearch support group is built up of committed engineers and Elasticsearch specialists with considerable operational knowledge. We've got a chance to help keep your clusters functioning successfully and successfully beneath many circumstances and use circumstances Spin up a cluster in minutes Totally free Demo
In case you have any complex issues that are not for our Support staff, hop on our Elastic community discussion boards and acquire answers with the industry experts while in the Local community, including persons from Elastic.
For end users with out an Energetic subscription, go to the Elastic Neighborhood forums and have answers in the experts inside the Neighborhood, which include folks from Elastic.
If you just signed up for your trial, you do not get entry to the Support Portal right up until you subscribe. Rather, you may ask for assist using the other procedures detailed During this doc.
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In search of crisis Elasticsearch support? Are you presently having operational problems with the self-managed Elasticsearch cluster in production atmosphere?
When you are a brand new purchaser who just signed up for Elasticsearch Services, it may take a couple of several hours to your Support Portal access to be set up. If you have thoughts, access out to us at [email protected].
These subscription concentrations supply assured response moments for support problems, improved support protection hrs, and support contacts at Elastic. What's more, it involves support for how-to and growth concerns. The exact support coverage is dependent upon your subscription amount.
Our support webpages are already furnished in English, to translate to your desired language You need to use the designed-in translate functionality in Chrome or Firefox.
Support is furnished by electronic mail or from the Elastic Support Portal. The key focus of support is to make sure your Elasticsearch Provider deployment demonstrates a inexperienced position and is offered. There is absolutely no certain First or ongoing response time, but we do strive to have interaction on just about every issue within just a few business enterprise days.
Incorporate the deployment ID that you'd like assist with, particularly when you've got several deployments. The deployment ID are available over the overview website page for your cluster in the Elasticsearch Provider Console.
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As an Elasticsearch Service shopper, you are going to receive an e mail with Guidance the way to log in towards the Support Portal, where you can observe the two existing and archived scenarios.
Just open up a scenario to allow us to know Elasticsearch support the title and email address you would like for being added. When opening a case, There are several things you can do to get assistance a lot quicker: