Elasticsearch, Logstash, and Kibana appreciate the good thing about obtaining lively and handy communities. You've our assurance of large-excellent support and single source of reality as an Elasticsearch Support purchaser, though the Elastic Local community can be a useful useful resource for you everytime you will need it.
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If you are utilizing a distribution list as your registered e-mail, You may also sign up a second electronic mail deal with with us. Just open up a case to allow us to know the identify and email tackle you would like for being additional.
Through the Elasticsearch Company Console: Visit the Support website page or find the support icon, that appears like a existence preserver, on any site in the console. Speak to us by e mail: [email protected]
Contain the deployment ID that you want help with, particularly if you may have various deployments. You can find the deployment ID on the overview web site for your cluster during the Elastic Cloud Console.
If you have any technological questions that aren't for our Support workforce, hop on our Elastic community community forums and obtain responses in the industry experts while in the Neighborhood, like persons from Elastic.
Our managed services pedigree and wide shopper base makes certain that we provide the knowledge to fit any shopper environment. It’s what we do day to day Daily, we provide mission critical, significant functionality, and always-on data methods for our clients. Our company is centered on the operational efficiency of Elasticsearch and complementary open source details layer technologies. Committed staff Elasticsearch support crew is built up of focused engineers and Elasticsearch industry experts with substantial operational knowledge. We've the opportunity to aid keep the clusters functioning efficiently and proficiently below many disorders and use scenarios Spin up a cluster in minutes Free of charge Demo
Go over your precise specifications Whenever you enter a support deal with Instaclustr, you may be leveraging much more than 300 million node hours of administration and support experience with open up source technologies, such as the Open Distro of Elasticsearch.
When you Make contact with us by e-mail, please use the email tackle that you registered with, to ensure we will let you a lot more promptly.
If you merely signed up to get a trial, you don't get usage of the Support Portal until you subscribe. Rather, you'll be able to ask for assistance using the other approaches in-depth Within this document.
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Trying to find crisis Elasticsearch support? Do you think you're owning operational concerns with the self-managed Elasticsearch cluster in manufacturing natural environment?
By electronic mail: [email protected]. When you Speak to us by e-mail, please use the e-mail tackle which you registered with, to ensure that we can help you extra speedily. When you are employing a distribution Elasticsearch support list as your registered e mail, It's also possible to register a next e-mail address with us.
These subscription levels offer assured response moments for support difficulties, improved support protection hrs, and support contacts at Elastic. What's more, it incorporates support for the way-to and growth thoughts. The precise support protection is determined by your subscription level.
Our support web pages are actually furnished in English, to translate to your required language You can utilize the constructed-in translate functionality in Chrome or Firefox.
Support is furnished by e-mail or from the Elastic Support Portal. The main emphasis of support is to ensure your Elasticsearch Provider deployment reveals a eco-friendly standing and is available. There's no guaranteed Original or ongoing response time, but we do attempt to engage on each and every challenge inside three enterprise times.
Include things like the deployment ID that you might want help with, especially if you might have various deployments. The deployment ID are available on the overview web page on your cluster from the Elasticsearch Services Console.
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As an Elasticsearch Support client, you are going to obtain an e-mail with Directions how you can log in towards the Support Portal, where you can track both of those present-day and archived conditions.
Just open up a scenario to allow us to know the title and e-mail address you would like to be included. When opening a circumstance, There are many stuff you can do to acquire assist more rapidly: