Elasticsearch, Logstash, and Kibana take pleasure in the good thing about having vivid and valuable communities. You might have our assurance of large-excellent support and one supply of truth of the matter being an Elasticsearch Provider client, however the Elastic Group can even be a beneficial source for you personally whenever you require it.
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The principle focus of support is to guarantee your deployment displays a green position and is on the market. There isn't any certain initial or ongoing reaction time, but we do strive to have interaction on just about every problem in just three small business days.
In the Elasticsearch Services Console: Visit the Support page or pick the support icon, that appears similar to a lifestyle preserver, on any website page during the console. Make contact with us by electronic mail: [email protected]
Contain the deployment ID that you would like assist with, particularly when you've many deployments. You can find the deployment ID about the overview website page on your cluster while in the Elastic Cloud Console.
When you are on an Elasticsearch Service Standard subscription and also you are interested in going to Gold or Platinum support, you should Make contact with us. We also propose that you simply study our best tactics tutorial for obtaining the most out within your support expertise:
We can provide support no matter if your setting is on-prem or while in the cloud. Make contact with our group to discuss your precise infrastructure and specifications, such as SLAs and stability desires.
Explore your unique requirements After you enter a support agreement with Instaclustr, you will end up leveraging a lot more than three hundred million node several hours of administration and support working experience with open up supply systems, including the Open up Distro of Elasticsearch.
For people without the need of an Lively membership, go to the Elastic Local community discussion boards and get responses through the specialists within the Group, which include persons from Elastic.
If you simply signed up to get a demo, you do not get use of the Support Portal until you subscribe. Rather, you are able to request assist using the other methods in-depth During this document.
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By e mail: [email protected]. For those who contact us by e-mail, make sure you use the e-mail tackle that you choose to registered with, to ensure we can help you additional swiftly. If you are using a distribution list as your registered e-mail, You can even Elasticsearch support sign-up a next e mail handle with us.
Explain the situation. Include any suitable details, like mistake messages you encountered, dates and periods when the trouble transpired, or anything else you believe may very well be valuable.
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Support is provided by e mail or through the Elastic Support Portal. The principle concentrate of support is to make sure your Elasticsearch Services deployment reveals a green position and is on the market. There isn't a guaranteed Original or ongoing reaction time, but we do strive to have interaction on each challenge inside of 3 business days.
To find out more, check Top quality Support Products and services Coverage. When you are on a regular membership, and you are interested in upgrading your support stage, please Call us. We also suggest which you go through our greatest tactics manual for receiving the most out of your support expertise:
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Get in touch with us along with a member of our group will access out to you within just minutes We’ll promptly assist you receive a deal in position so we could get to work resolving your Elasticsearch problems and get your atmosphere operational as quick as you possibly can.
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